FAQ's

Where do you ship to? 

We currently ship to addresses in the United Kingdom, Ireland, France, Germany, The Netherlands and the USA. If you would like your order shipped to a country that we haven't listed above, please send us a message and we'll provide a quote. 

What is your current turnaround time?

If you require an item sooner that the turnaround time shown below, please get in contact with us before placing an order and we will let you know what we can do. Please note that at busy times of year such as Christmas, Mothers Day, Fathers Day, Easter etc we are unlikely to be able to express any orders.

Current Turnaround Time: Last Updated 16/11/2020

Prints - ship within 1 working day. All order placed by 15th December have guaranteed delivery before Christmas. Orders placed after this date cannot be guaranteed for delivery by Christmas.

Mugs - ship within 7 working days.

Wooden Home Decor - 9-10 week turnaround time, this longer than usual turnaround time is to allow us to clear all pre Christmas orders and have some family time over the festive period. All order placed by 15th November have guaranteed delivery before Christmas. Orders placed after this date cannot be guaranteed for delivery by Christmas and are subject to our extended 9-10 week turnaround time.

How will I know my order is on it's way?

All of our wooden home decor is shipped using tracked courier services. The exact courier will vary depending on the weight / size of the items ordered and if you are in the UK or an International customer. As soon as your order ships, you will be emailed a shipping notification email, this will contain a tracking link for your parcel. 

Our prints and hanging decorations are shipped using Royal Mail Second Class Postage for UK Customers and Royal Mail International Standard for our International customers. 

Do you accept canellations, returns or refunds? 

Because our items are made to order to your requirements, unless they arrive damaged or defective, we do not accept order cancellatios or returns. Please ensure that you have checked the turnaround time for the item(s) you are ordering.

Sourced and Made With Care

All of the wood that we use is FSC certified, promoting responsible forest management. Like us, each piece of wood has its own characteristics... a different grain and different knots. This means every piece is individual and crafted with love and care specifically for you. 

©2019 by Bonnies Bespoke Crafts. Based in Verwood,  Dorset